Frequently Asked Questions
We're the messenger, that's all.
Yes! You can absolutely move your current website to us. We will make the process painless and then you can take advantage of the worry-free website environment we provide you.
You can purchase a plan as normal and let us know you are moving from your current website. You can provide us with the URL and we will discuss with you how to go about the transition.
We will make all efforts to make sure your website does not have any down-time.
No! Part of our worry-free guarantee means you don't have to deal with all the small stuff. You give us your content and we'll take care of the rest.
Your monthly subscription fee covers hosting, updates, security, licensing fees for plugins, and more. We've included everything in one simple price so you don't have to do anything but give us your content.
You may have noticed we allow unlimited minor updates with all our plans. Pretty cool right?
We really mean that too. We realize your business is always changing and we want to accommodate those changes.
Free unlimited minor changes include many items such as:
- Address change.
- Phone number change.
- Updates to a paragraph of text that already exists.
- And on and on!
We won't create new content for you in our unlimited minor update guarantee but we will make any number of small updates. If you're not sure if our unlimited changes include what you want to change, ask, we'll let you know.
Even if the type of update you need isn't included, we won't price gauge you. Every price we quote is extremely reasonable. If you find cheaper then the quality is guaranteed severely lacking.
Absolutely! We won't leave you out in the cold.
If you have a specific question we can answer through email. Once you're a subscriber you'll have special access to the support center which will answer your basic questions. If you can't find your answer then we're always here to help, just email!
If you want us to do additional work on your website we'll be happy to provide you an estimate of the work. We're very reasonably priced in case you haven't noticed.
Some typical costs for extra services are:
- New page addition: $50
- Custom on-site SEO work: $199
- Form configuration: $20
If it's not on this list we can most likely still do it, just email us!
We can use your logo for your new local business website. You will need to provide us the proper format in order to use it though.
These file formats for your logo will work:
- Also acceptable but not preferred:
We prefer a vector format and highly recommend it but in case you cannot provide us a vector we can still use other formats.
Absolutely! You're given access to create new pages and posts or makes changes to the website we created for you.
Of course, all our plans come with free unlimited minor changes. That means you probably don't even have to worry about making the changes yourself. Just send us an email with the changes you'd like made and we'll hook you up.
You have access to the back-end of your website to make changes as needed. We give you access to a pre-selected list of WordPress plugins and you can build your site how you see fit.
We have help documents to help you add content to your own website.
If you ever find yourself in a mess then we're always available to help also. We'll provide you with an estimate to fix or set up whatever you need.
Absolutely not! We would never do that to you and don't like website design companies that do. Your website is built with standard WordPress and all your content is yours to take with you after your one-year agreement is complete. Once you've met your year agreement we enable all export features so you can take your website content wherever you want. While the content will go with you, the formatting will not. This is just how websites work though and no website company can transfer formatting also.
If you would like help exporting your website out of our system then we'd be happy to help if you contact us.
Once you subscribe it's up to you to get your content to us, we can't pause your subscription. We will get your domain set up and your base website set up as much as we can.
If you don't get your content to us then you will be paying for a website that doesn't have any content on it.
If we go over our estimated 1-2 weeks delivery time then that's our fault, we'll make sure you get a free month of hosting ($49 value).
You have up to 20 GB (20,000 MB) of storage to use for website files (images, PDF, audio, and video files) as long as they're used for your website.
It is against our terms of service to use your website as a file server. You can store files that are directly related to your website only such as a PDF download linked on your website or offered as a lead magnet.
Each individual file may not be larger than 10 MB in size.
You can cancel the service at any time at will after you have fulfilled the first year agreement. The startup fee covers the first month and setting up the website which takes 1-2 weeks. After the first month, you will be charged monthly for the remaining 11 months of your agreement. After the 11 months, you can cancel your service at any time.
Your website is built on the latest version of WordPress. We keep your website up-to-date at all times along with all plugins we used. We also perform real-time scanning of your website to make sure it is safe. This reduces the risk that your website will ever get hacked.
When you sign up you are agreeing to a one (1) year contract. If you would like to cancel early you will be responsible for paying $350 or the remainder of your contract, whichever is less. If you are not 100% satisfied with your website after we've build it and implemented your feedback and done whatever we can to please you, we will refund your money.
Your website will be turned off. Your content won't be immediately removed but you will not be able to access it.
We recommend you export your website content before canceling so you can retain all content. If you need help getting your content before you cancel please contact us and we'll happily help you with the process.
If you'd like us to export your website and date for you we can do it for $49. We'll provide you a file with content that can be used on other WordPress websites. It will not retain styling but the content will remain usable in WordPress or any other content management system that allows you to import a WordPress website.
No, renewal is handled automatically for your website. You can manage your subscription on our website with the login information you created when you ordered.
If your credit card has changed and your account cannot be automatically charged you will receive an email notice. If your account is not paid within 7 days of the month due date and we cannot get in touch with you, your website will be disabled until your account is paid.
If you are still in your first-year agreement and fail to pay your account after 30 days we will bill you for the early $350 termination fee or the remainder of the money you owe, whichever is less.
You get two rounds of revisions for your website once we complete the design. The more thorough you are in your review/revision requests the more we can get it perfect for you.
If after two revisions you aren't satisfied then we will have to decide together how to move forward and our goal will always be to make sure you're satisfied.
The time it takes you to get us your revisions is not counted in our 1-2 week guarantee delivery time.
After we have finalized all revisions you would like to make and we both agree that the website is complete. Once your website is complete we will hand over the keys to you. You'll have full access to the administrative dashboard and can make any changes or updates you'd like.
You don't need to make any changes though. We will manage the maintenance, upkeep, etc. as long as your subscription remains active.
You'll have to keep in touch with your visitors though, we just manage the back-end for you.